Terms & conditions

All www.betters.win products are operated by Betters.

1. General

This end user agreement (the "Agreement") should be read by you (the "User" or "you") in its entirety prior to your use of betters.win's service or products. Please note that the Agreement constitutes a legally binding agreement between you and betters.win.
These Terms and Conditions come into force as soon as you complete the registration process, which includes checking the box accepting these Terms and Conditions and successfully creating an account. By using any part of the Website following account creation, you agree to these Terms and Conditions applying to the use of the Website.
You must read these Terms and Conditions carefully in their entirety before creating an account. If you do not agree with any provision of these Terms and Conditions, you must not create an account or continue to use the Website.
We are entitled to make amendments to these Terms and Conditions at any time and without advanced notice. If we make such amendments, we may take appropriate steps to bring such changes to your attention (such as by email or placing a notice on a prominent position on the Website, together with the amended terms and conditions) but it shall be your sole responsibility to check for any amendments, updates and/or modifications. Your continued use of betters.win services and Website after any such amendment to the Terms and Conditions will be deemed as your acceptance and agreement to be bound by such amendments, updates and/or modifications.

By clicking the "I Agree" button if and where provided and/or using the Service, you consent to the terms and conditions set forth in this Agreement.

These Terms and Conditions may be published in several languages for informational purposes and ease of access by players. The English version is the only legal basis of the relationship between you and us and in the case of any discrepancy with respect to a translation of any kind, the English version of these Terms and Conditions shall prevail.

2. Account Rules, Deposits & Withdrawals

2.1 In order for you to be able to place bets on betters.win, you must first personally register an account with us ("betters.win Account").

As part of the registration process, you will have to provide your date of birth, valid e-mail and choose a username and password for your login into betters.win. You must enter all mandatory information requested into the registration form. It is your sole responsibility to ensure that the information you provide is true, complete and correct. You will have to choose a username which is not disruptive or offensive.

It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not liable or responsible for any abuse or misuse of your betters.win Account by third parties due to your disclosure, whether intentional, accidental, active or passive, of your login details to any third party.

betters.win will not accept registration from individuals:

Under 18 years old or under the legal age of majority or gambling in their jurisdiction;
Residing in jurisdictions from where it is illegal or gambling is not permitted. betters.win is not able to verify the legality of the Service in each jurisdiction and it is the User's responsibility to ensure that their use of the Service is lawful.
Provide misleading information or try to pass by third parties.
Being residents of The United States of America, other U.S. territories, Netherlands and France;
Working or contracted with any legal entity which is part of the same group as The Company, meaning other entities being, directly or indirectly, linked with Betters, or with The Companythird party suppliers;
Being professional punters, betting syndicates, traders, professional athletes and players wagering for the sole scope to take advantage of “inside” information.

You are prohibited from selling, transferring or acquiring Player Accounts to or from other Players.

2.2 In order for the Client to request withdrawals, remove all initial limitations and have full rights in the promotions, the account must be verified. For the account verification The Company will request the following details:

Client’s ID for age verification (players under eighteen (18) years of age are not accepted).
Client’s place of residence (utility bill indicating the declared land line phone number).
Client’s valid email address (cannot be the same as any existing Client’s email address).
Client’s proof of ownership of the payment method used for funds deposit in The Company.

In case the Client has changed place of residence, telephone number or any other element of his data, he/she is obliged to immediately inform the company, so the new data can be updated.

2.3 An individual applying for an Account acknowledges and accepts:

The “T&C” as currently published on the website, as well as any possible future changes
Any regulatory provisions or other decisions made from time to time by the Governing Authorities;
The Company customersupport is available in several local languages. In any case of a dispute between a Client and the Company, only the English version shall prevail and be used.

2.4 The Company reserves the right, at its own discretion, at all times, to:

Decline to open an Account and/or to close an existing Account, without any explanation whatsoever;
Decline to accept or limit deposits without any explanation whatsoever;
Suspend Client’s account and/or cancel the participation of a Client in promotional activities, competitions or other services, whenever The Company is of the opinion that there are legitimate concerns that an account is, has been or may be used for illegal, fraudulent or dishonest practices.
Hold and manage funds belonging to Clients in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Payment Service Provider being entrusted to hold funds in the name of and/or for the benefit of the Client;
Suspend and/or cancel the participation of the Client in the Services, and/or forfeit and/or confiscate funds available on his/her Client Account if the Client is found cheating, or if it is determined by the Company that the Client has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed or suitable to defeat the Client Application, and/or the software used to offer the Services
Hold or charge any Payment method fees or expenses, from the Client’s account, for all previous deposits and withdrawals, plus any administrative or legal costs the Client provoked for any reason, whenever The Companyis of the opinion that there are legitimate concerns that an Account is, has been or may be used for illegal, fraudulent or dishonest practices.
In case of a possible refund to the client in regards to the above mentioned cases, the maximum refund is limited to the last deposit minus the deposit and withdrawal fees.

2.5 The company accepts no responsibility for any Betting Duties or taxes arisen by the local authorities of the client’s territory. Such duties or taxes are paid exclusively by the client. If the client refuses to pay such amounts, the company has no liability whosoever.

2.6 You are allowed to have only one betters.win Account. If you attempt to open more than one betters.win Account, all of your accounts may be blocked, suspended or closed and any crypto amount credited to your account/s will be frozen.

If you notice that you have more than one registered betters.win Account you must notify us immediately. Failure to do so may lead to your betters.win Account being blocked.

You will inform us as soon as you become aware of any errors with respect to your account or any calculations with respect to any bet you have placed. We reserve the right to declare null and void any bets that are subject to such an error.

2.7 Any legal claim or dispute arising under or in connection with the Contract shall be settled in accordance with the Governing Law of the Place of the Contract. In the event of a dispute, it is advisable that the Account Holder lodges a complaint with customer service using the contact details in the Website. The parties should do their utmost to reach an amicable settlement within a reasonable time. The client may also lodge a complaint within 6 months to www.curacao-egaming.com or using the e-mail address [email protected].The complaint must contain clear and unequivocal information about the complainant's identity and shall give all the relevant details that gave rise to the complaint.

2.8 The Company Website works by using cookies for the following purposes:

To identify the Client's preferred language so it is automatically selected when the Client returns to Website;
To ensure that bets placed by the Client are associated with the Client's betting coupon and account;
To ensure that the Client receives any bonuses the Client is eligible for;
For analysis of Website traffic so as to allow us to make suitable improvements. Please be aware that it is not possible to use the Website without cookies.

2.9 The Company shall not accept a wager from a Client unless an Account has been established in the name of the Client and there are adequate funds in the Account to cover the amount of the wager; or funds necessary to cover the amount of the wager are provided in an approved way.

2.10 All winnings will be credited to the Client’s Account. Withdrawals from the Account, to the extent of the original deposit amount, are made using the same payment method as was used for the original deposit. For instance, if a deposit was made with a credit card, at least an amount from the winnings corresponding to the original deposit amount will be withdrawn to the same credit card whereas the remaining winnings amount may be withdrawn by using any other payment method (subject to the company’s sole discretion). Withdrawals will only be made to a credit card, a bank account or e-wallet account held in the Client’s own name. Nevertheless, The Company reserves the right to use an alternative payment method for withdrawal at its sole discretion.

2.11 When a Client wishes to withdraw funds he had deposited on his Account, but has not wagered them in any game or sport betting offer, at least one time for the amount of the initial deposit, The Company reserves the right to refuse to transfer the funds to another bank account than the one the funds originated from, if The Company suspects a fraud and/or money laundering.

2.12 The Company reserves the right to charge for withdrawals for administrative cost plus any commission due to third parties, as indicated on the Website, or exceptionally to clients may not use their funds for wagering.

2.13 In case of a withdrawal request, we reserve the right to define minimum or maximum withdrawal amounts for each client. In such a case, the client will receive his/her winnings in up to ten (10) equal monthly installments.

2.14 Clients acting on behalf of third parties or aiming for a professional wagering, price arbitrage or with the sole purpose of trading affiliate commission may have their withdrawals partially or totally declined, especially if their wagering pattern has the aim to harm financially the company.

3. Standard Promotional Terms

3.1 The terms contained in this document (Standard Promotional Terms) apply to all promotional offers available through the Website (each a Promotion) and, together with any applicable specific promotional terms, which may also be referred to as "Key Terms", set out on the individual web landing page for the relevant Promotion (Specific Promotional Terms), form a legal agreement between you and The Company and can only be amended with our consent. By participating in any Promotion, you are indicating that you accept and agree to be bound by the Rules.

3.2 In the event of any conflict or inconsistency between these Standard Promotional Terms and the Specific Promotional Terms, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.

3.3 Unless otherwise indicated, participation in each Promotion is limited to one per person, family, household, address or organization to whom The Company sends the Promotion. The Company reserves the right to restrict participation in certain Promotions to players who fulfill specific selection criteria. Where a Promotion permits multiple participants, The Company reserves the right, in its sole discretion, to limit the number of participants.

3.4 In the event that you withdraw funds in respect of which you have received a Bonus, without having met any applicable release requirements, cash out restrictions or general eligibility criteria, you shall forfeit the entire sum of the Bonus and any winnings resulting from this Bonus and The Company shall be entitled to deduct this from your Account.

3.5 Your use of any real money bonuses is subject to The Company review for irregular playing patterns. To ensure fair gaming and the proper use of bonuses, The Company considers low margin betting, equal betting, zero risk bets or hedge betting to be irregular gaming when deployed to exploit bonuses. Further examples of irregular playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of the bonus on any single game, individual hand, or round, building a balance and significantly changing play patterns (bet size, game types, bet structures etc.) in order to meet the bonus release requirement; (ii) placing large bets which result in a substantial gain followed by a drop in bet size equal to or more than seventy five percent of the previous average bet size until the bonus release requirements have been met; (iii) if we have good grounds to suspect that you have sought only to exploit a bonus offered by The Company in good faith to enhance your entertainment (for example, on acceptance of a bonus, the minimum wagering requirement is met and funds are subsequently withdrawn). In the event that The Company deems that an irregular playing pattern has taken place, The Company reserves the right to prevent you from cashing out Account funds and/or withhold any of your winnings derived from your use of the bonus.

4. Casino, Live Casino & Games General Rules

4.1 Casino & Games

4.1.1 All bets placed on the Casino are placed respectively on the servers of 3rd party providers depending on the provider of the game in which the bet is placed. The Company is licensed by the Casino Games Providers to represent, promote, and market the Casino games. The Company receives, holds and pays funds in relation to an Account Holder for the purpose of transactions and settlements with the CASINO.

41.2 All Casino games are highly trustworthy and verified by authorities to prevent any potential hacking action. However technology loopholes not related to our company may give the ability to specific users to take advantage of such loopholes. Irregular winnings or betting patterns will be investigated and The Company reserves the right to confiscate any winnings made under such a pattern.

4.1.3 Casino games are running with a low margin on clients’ benefit. In addition to that, bonuses may be awarded and further reduce the margin of the company. If bonus rules are misspelled or omitted by any client who takes advantage acting in a fraudulent attitude alone or as a syndicate, The Company reserves the right to confiscate any winnings made under such a pattern.

4.1.4 You hereby agree that in case you win a jackpot of EUR 5,000 or higher (or the equivalent to any other currency) in relation to any casino game offered in The Company, the winnings may be awarded once the Casino provider verifies and accepts it.

4.1.5 The Company has insured Jackpots with the Casino providers therefore all winnings are paid through the global pools. For the avoidance of any misunderstanding, the Client will receive the winnings once the casino provider has transferred the relevant funds to The Company.

4.1.6 The following territories are restricted for NetEnt games:

1. Absolute Restriction

United States of America, Canada, United Kingdom, Spain, France and Italy.

2. Blacklisted Territories

NetEnt content shall not be served in the following territories:

3. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt)

Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United Kingdom, United States of America.

4. Branded Game Territories

Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes cannot be offered in the following countries:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.

Vikings Video Slot must not be offer in the following jurisdictions:

Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following countries:

Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

4.2 Live Casino Rules

4.2.1 All bets placed on the Live Casino are placed respectively on the servers of the above mentioned providers depending on the provider of the game in which the bet is placed. The Company is authorized by the above providers to represent, promote and market the services of the Live Casino and to receive, hold and pay funds in relation to an Account Holder for the purpose of transactions and settlements with the Live Casino.

These Terms and Conditions in a part, which relates to your participation in the Games, shall be governed by the Laws of Curaçao, and in a part which relates to payment collection and transactions shall be governed by the Laws of UK.